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New to Downloading?
How to Download
Where are My Downloaded Files?
Audio vs Video (Size)
Additional Links

Where are My Downloaded Files?

As you move the recorded messages from our computers to yours, it's a good idea to know where they will be stored on your computer, so that you can listen or view at will.


After selecting the command to begin the download, you'll be given the chance to place the audio or video message into a location of your choice on your computer





No matter what type of computer (Windows XP, Windows 7, Macintosh), most often the computer and browser recognizes that you are downloading audio or video, and will default to placing the files appropriately. On Windows XP computers, the downloads will reside within your My Documents folder, in the My Music (for audio) or My Movies (for video) subfolders. Under Windows 7 and Macintosh, the folders are called Music and Movies

If instead of right-clicking you do a regular (left-button) click on our .mp3 or mp4 links, one of two things will happen. If it's the .mp3 link, the audio will actually begin to play within the browser itself, almost immediately, in a separate page. Use your browser's Back button to stop playback. If you click on our .mp4 links, the video will begin to download without any prompting. When this happens, you should look for the file within your Downloads folder once the download is completed.



To learn more about your computer's file system, see our Additional Links section.

Windows or Macintosh, if you are comfortable with how your computer stores files, you can pick and choose where to place your files. You can choose to save the message files in folders other than the default. You can even create your own folders to create your own organization.
In any case, knowing where your files are means you can view and listen at your choosing. Just locate the file within its folder and double-click on it. Your default media player will start, and the audio or video file will begin to play.

The file will be opened in the default media player on your computer. For Windows users, that is likely to be Windows Media Player. If you are a Macintosh user, or you have one of the many Apple-designed music devices (iPod, iPhone, iPad) then Apple's iTunes is likely the default.

You can also get to your files by starting the media player first, then using its File menu to point to the folder containing your audio or video file.

Windows Media Player: Open...

iTunes: Add File to Library...



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